Privacy Policy

Effective Date: 1st July 2024

1. Introduction

Five Star Review Guy ("we", "us", or "our") is committed to protecting your privacy and ensuring your personal information is handled in accordance with the Privacy Act 1988 and the Australian Privacy Principles (APPs).

This policy outlines how we collect, use, disclose, and store your personal information when you interact with our website or use our services.

2. What Personal Information We Collect

We may collect the following types of personal information:

Full name
Email address
Phone number
Business name and details
Customer reviews and ratings
IP address and device/browser information
Any other information you provide through forms, surveys, or communication

3. How We Collect Personal Information

We collect personal information in a variety of ways, including when:

You submit a form on our website
You make a payment/subscription through our website
You contact us by email, phone or through our website
You register for or use our services
You participate in promotions or surveys
You engage with our automated systems (e.g., QR code scans, SMS/email review requests)

We may also receive data from third-party platforms or integrations used in connection with your review management setup.

4. Why We Collect Personal Information

We collect, hold, use, and disclose your personal information for the following purposes:

To provide and improve our review management services
To communicate with you and provide customer support
To send service updates, newsletters, or marketing communications (you may opt out)
To create reports or dashboards for your business use
To comply with legal and regulatory obligations
For security and fraud prevention

5. Disclosure of Personal Information

We may disclose your personal information to:

Our staff, contractors, and service providers (such as email and SMS platforms)
Third-party platforms used in delivering our services (e.g., Google, Trustpilot, etc.)
Legal authorities if required by law or in good faith for safety and compliance
Any other parties you authorise us to disclose to

We do not sell your personal information.

6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. This includes using encryption, secure servers, and strict access controls.

7. Access and Correction

You have the right to access and request correction of your personal information. To do so, please contact us at:

📧 Email: David@FiveStarReviewGuy.com

We may ask you to verify your identity before fulfilling your request.

8. Cookies and Website Analytics

Our website may use cookies and third-party analytics tools to collect non-personal information to help us understand visitor behavior and improve user experience. You can manage your cookie settings through your browser.

9. Overseas Disclosure

Some of our third-party providers may store or process data overseas (e.g., in the United States). We ensure that any data shared internationally is managed in accordance with Australian privacy laws.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, the updated version will be posted on our website with the new effective date.

11. Contact Us

If you have any questions, concerns, or complaints about your privacy, please contact us at:

Five Star Review Guy
📧 Email: David@FiveStarReviewGuy.com
🌐 Website: www.fivestarreviewguy.com

We will respond promptly and aim to resolve any concerns within a reasonable timeframe.