Terms & Conditions

 These Terms & Conditions (“Terms”) govern all services provided by FiveStarReviewGuy, a business name registered under Superyacht Access Club Pty Ltd (ABN: 14084938081, ACN: 084938081), (“FiveStarReviewGuy”, "FSRG",  “we”, “our”, or “us”), to you (“the Client”, “you”).

By engaging our services via our website, email, or payment portal, you agree to be bound by these Terms.

 FiveStarReviewGuy (FSRG) provides review management and automation services, including:

• Google, TrustPilot & ProductReview monitoring and consulting
• Automated email & SMS campaigns (SMS on a pay-per-use basis)
• Monthly reporting
• QR code creation
• Review monitoring & negative review alerts
• Data analysis reports
• Customer service coaching/training
• Additional services, from time to time, added to the website 

All software systems used are owned or licensed by FiveStarReviewGuy and are not transferred to the Client.

• Services are billed monthly upfront, starting from the date of the initial payment and no refunds are provided once payment has been made. 
• Payments are processed via secure automatic debit through our website. Manual invoicing can be arranged on request at an additional 10% service charge each month.
• All pricing is exclusive of GST, which will be added.

• Upon signup, you agree to either:
  • Month-to-month plan (no minimum term), or
  • A commitment of a minimum 6 months, or minimum 12 months.
• Cancelling before the minimum term ends requires immediate payment of the balance of the agreed minimum term, or you may continue being charged and receiving services until the minimum period concludes.
• After the initial term, services continue on a rolling monthly basis until terminated.
• Cancellation requires written notice via email to David@FiveStarReviewGuy.com, and the service will end at the close of your current monthly billing cycle.

• As part of providing our services, we collect data including names, email addresses, and mobile numbers of your customers.
• This data remains stored within secure systems and is used solely to facilitate your review automation and related services.
• FiveStarReviewGuy does not share or sell customer data to any third parties.
• Upon request, for an additional fee, we may provide copies of your customer data collected through our services.

• We set a target goal of achieving a 4.9/5 review score and a minimum 100+ reviews above your current review numbers (with no upper limit). This target goal depends on your business/industry and may not be reached due to multiple factors outside of our control.
• Any statements or promises in any advertising, or on our website in relation to results, are only an estimate of possible returns on your investment with Five Star Review Guy and may not be a typical average result. Profits from your investment with FSRG vary based on your type of business and how you and your staff actively apply the information and instructions in delivering the service from the Five Star Review Guy.
• The "FREE Review Management for 5 years" offer requires a purchase of the Gold Gift Pack (either as a single payment or as a subscription for 12 months). After 12 months of service has been provided, FSRG will continue to provide the Review Management portion of the service (as shown in the Basic Bronze Pack) for a period up to 5 years after the Gold Gift Pack service ended.  The "FREE Review Management for 5 years" service is not transferrable to another owner if the purchasing business is sold, and is not transferrable to another business opened by the owner who signed up to the original paid service. The "FREE Review Management for 5 years" service can be cancelled at any time by the purchaser or FSRG should the service be changed, adjusted or tampered with by the purchasing business, or if FSRG changes the offer, or if the FSRG business is closed  and/or no longer operating under that name, or due to any situations under the legal definition of Force Majeure which may hinder the service from continuing to be provided by FSRG.
• The statement 'Generate more reviews, customers & profit for as little as *$12 a day with FREE use after 12 months"  is an estimate relating to multiple services being purchased by multiple stores (such as a franchise), and does not include GST, and 'FREE use' is only for the Review Management service as outlined in the Basic Bronze Pack.
• We ultimately cannot guarantee the removal or suppression of negative reviews, as these decisions rest with third-party platforms (Google, TrustPilot, ProductReview, etc).
• FiveStarReviewGuy is not liable for:
  • Any loss of data through error, accident, hacking, automation malfunction, or issues arising from third-party CRM integrations used by us.
  • Any consequential loss, lost profits, loss of customers, business interruption or indirect damages arising from using any of our services.

 You agree to indemnify and hold harmless FiveStarReviewGuy, its directors, employees, and contractors from any claims, losses, damages, costs or expenses arising out of:

• Your breach of these Terms,
• Your misuse of our services,
• Any regulatory or legal issues resulting from your use of any services under point 2.

  These Terms are governed by the laws of New South Wales, Australia, and you agree to submit to the exclusive jurisdiction of the courts of New South Wales (or the appropriate courts within your state or territory if outside NSW). 

FiveStarReviewGuy may update these Terms & Conditions from time to time.

You will be notified by email at least 14 days prior to any changes taking effect. Continued use of our services after this notice period constitutes acceptance of the updated terms.

 FiveStarReviewGuy retains a license to use aggregated, anonymised data for benchmarking or marketing purposes. We will not share your identifiable customer data with other clients or third parties without your express consent.